hotel general manager resume

Developed and completed multi-room renovation project within budget and allotted time. Assess asset for immediate needs and risk factors. Increased revenues 43% from $4.3M to $6.2M through strategic planning. ), Developing innovative means for capturing new streams of revenue through property amenities, Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day, Responsible for positively representing and promoting the property, Sell tickets onboard for future cruises to happy guests, Become a hands on leader in the housekeeping and food service departments, Demonstrate the highest level of personalized service to guests, Embrace and ensure achievement of the property vision through well thought-out strategies and actions and by engaging all associates, Overall financial oversight and support of the accounting function, Actively support the community to better serve our guests, our team members, and the greater good, Ability to deal professionally, courteously and tactfully with the public and coworkers, Capable of gathering/analyzing competitive market intelligence, Quantifiable track record of past success, Ability to read, write and communicate effectively with others, Ability to prioritize structure and complete tasks with the Company's goals and objectives, Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, Red Lion Guests and agencies, Thorough knowledge and understanding of Hotel operations and departmental interdependencies, Ability to interpret business and statistical reports, Ability to multi-task, follow through and re-prioritize well to meet deadlines, Process financial transactions and shipboard accounting, Onboard sales and shipboard re-bookings for future cruises, Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management, Minimum 5 years management experience at a full service hotel, resort or cruise ship, Strong organizational skills and effective communication skills (English), Willingness to work long days, every day, for extended periods of time, Flexible schedule and willingness to travel, US Coast Guard regulated pre-employment drug test, Consistently maintains high standards of personal appearance and grooming to set expectations to the team and as an ambassador to the community, Promoting a positive, collaborative work environment, Responding promptly to the needs, complaints, comments and concerns of guests and hotel management and staff, Represent owners of the hotel and maximize profits while minimizing liabilities, Ensuring the right people are in the right places. Work Experience. Establish, put in place and train the staff on new systems and procedures. ... Certified Hotel Administrator (CHA) certification is highly preferred. Responsible for making sales calls and conducting daily sales strategy meetings to drive occupancy and revenue. Responsible for property from take-over through receivership and foreclosure. - Select from thousands of pre-written bullet points. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. ft. banquet space and four outlets: Dining room, bar lounge, roof deck dinning and coffee shop, Awarded company's cost containment award in 2008&2009, Implemented guest satisfaction program, allowing hotel to improve standards with scores over five years at 90%, Successfully oversaw four phases of renovations during six year span. Add Other Sections to Your General Manager Resume . You now have a solid resume for a job as a general manager.. However— So does everyone else. Responsibilities included developing and managing business plans, budgets, and revenue management. Those seeking to work as Hotel General Managers should hold a degree in hospitality management. These professionals may also be required to create and implement marketing strategies. Responsible for revenue management and being active and aggressive with online revenue producers. Here’s how to write a hotel manager resume that shows hospitality could be your middle name: 1. Re-hire all existing staff and recruit new staff to fill shortages. Management And Human Resource, and Organizational. Evaluated and re-negotiated all vendor services contracts, resulting in a 20% annual savings while maintaining quality. Franchised Hotel General Manager Resume Examples & Samples Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day Monitoring Food and Beverage forecasting, and par levels to reduce waste … Created and established a training program to enhance employee knowledge of best practices, while effectively managing staff and career development objectives. Delegates work responsibilities in order to best utilize all personnel, Reviews all significant items with the Regional Manager and other home office executives for information purposes, policy decisions, or assistance requests, Obtains current, competitive rate information on daily and weekly basis and make rate strategy accordingly, Inspects the property and implements action to ensure the safety of all staff and guests from, To render assistance to the GM during all the Hotel operations (multitasking), Translating, and keeping all the correspondence (incoming, outgoing, minutes of weekly meeting), Making appointments, interpretation (if needed) and keeping the GM's schedule, Ensure compliance of corporate procedures and standards. Luke Evans 3323 Woodward Ave, Austin, TX 48227 • (313) 624-4441 • [email protected] What should appear in your General Manager skills list? Successfully acquired and secured a KBR contract for $18.6M over three years. Responsible for Human Resources: benefits, hiring, terminating and orientations, Analyzed monthly P&L with detailed critique, Forecasted daily, weekly and monthly to accomplish budgeted revenues, Directed and coordinated the food & beverage operations for 5000 sq. Find out what is the best resume for you in our Ultimate Resume Format Guide. Held accountable for ensuring guest and associate safety and conducting safety courses for all departments. Establishes programs to improve employee morale and motivation. This includes making outside sales calls and cold calls while maintaining relationships with current accounts, Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures, Review all departmental schedules for accuracy and staffing demands, Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information, Prepares annual budgets and weekly forecasts updates, Develops a long‐term business plan that will increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff, Responsible for resolving escalated customer relations issues, Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations, Monitoring Food and Beverage forecasting, and par levels to reduce waste and maximize Food and Beverage profit margins, Ensuring that bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management, Managing the relationship with the revenue management office (e.g., participating in routine calls, strategy meetings, periodic update meetings, etc. Employers select resumes emphasizing managerial abilities, problem solving orientation, leadership, organization, and supervising skills. Download Hotel General Manager Resume Sample as Image file, Manage all aspects of the hotel environment through a team of assistant managers and service members, Contributes to the successful development of the Hotel Staff, Builds and maintains relationships with key Clients. All rights reserved. Leadership of Executive Team: F&B, Human Resources, Engineering, Finance, Operations and Sales Directors. Complete inventories, establish par levels and re-work menus when needed. When you’re done, Zety’s resume builder will score your resume and tell you exactly how to make it better. It does not matter. No need to think about design details. General Manager Skills List. Hotel General Manager Resume Sample 4.5. Consistently increased ADR year over Year during my tenure. The following is a sample resume for a seasoned General Manager seeking employment opportunities in the hotel management sector of the hospitality industry. Increased Room and Food & Beverage revenues by 30% over the previous year through the development of new strategies and effective management of programs. Played pivotal role in hiring, training and discipline of hotel staff. 6. Education. It’s actually very simple. Hotel General Manager Career Objective Statement. 4 votes Reyna Kuphal. Devised and planned all capital expenditures, annual budgets and forecasts; oversaw all volume and profit objectives, P&L, operational strategies and programs. Led full responsibility for the bidding and hiring of all contractors for renovation and PIP. Proven record 10 years as an Hotel General Manager, with the required experience and leadership skills, looking to directed the development and execution of an hotel strategic planning – marketing & Sales initiatives, financial plans and analysis for operations excellence. Responsible for the highest of productivity in labor while providing excellent customer service for all guests. 10% increase in 2004 alone. Strategically positioned the properties to grow from a loss of $1.2M to a profit of over $1.3M within 16 months; resulted in a continuously increasing profit of $2.21M to date. Oversight of all hotel operations with 8.2 million in annual room revenue. Ensured guest satisfaction through reviews and surveys. This Hotel General Manager Resume template will grab your future employer its attention. Additional Service Resumes are available in our database of 2,000 sample resumes. Hotel General Managers oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high. Overall accountability for forecasting, budget and revenues of 498 room hotel with 3 food and beverage outlets and over 72,000 square feet of event space, Developed a profitable 92 room full service historic resort from an under producing asset, Oversaw new hotel construction and grand opening, Responsible for developing operating budgets, checks and controls hotel expenses, prepare reports, approves requisitions for all departments, responsible for all revenue and accounts receivable, bank deposits and cash on site. Holding them accountable for results and rewarding them accordingly, Ensures all departments are profitable and maintain strong working relationships, Forecast the hotel’s monthly financial position by estimating revenues and line-by-line expenses, Produce monthly financial reports and know at all times where the hotel stands against the budget, Ensure the cleanliness and safety of the hotel and its assets through enforcing and maintaining a preventative maintenance program, Bachelor’s degree in Hospitality, Accounting/Finance, or Business Administration strongly preferred, Approach all encounters with guests and team members in a friendly, service-oriented manner, Actively involved in the local community and builds strong relationships, Managing Front Office, Housekeeping, Security, and all hotel operation, Inspecting guest rooms to ensure immaculate cleanliness, Maintaining the safety and security of the guests and their property, Recruiting, hiring, training and mentoring employees to reach their highest potential and goals, Keep leadership team, owners, and property stakeholders updated on property performance in the areas of financials, guest satisfaction, and team member engagement, Energizing and motivating employees to support a culture of openness/directness, teamwork and continuous improvement, Must be available at irregular hours as needed, Developing clear and realistic goals and priorities for the property to ensure the highest level of guest service, employee satisfaction and profitability. Manage all aspects of a 406-room hotel including 120 employees and 7 department heads. Running perfectly strategic planning represent you in our resume sample for General Manager resume 1 General skills... 120 employees and 7 department heads atmosphere to achieve maximum effort on behalf of all departments and managing employees! Operations for two separate hotel locations with a combined 377 guest rooms revenue management and being and... The average daily rate ( ADR ) through Internet based third-party wholesalers & beverage revenue by 25 through. Extra resume sections operations team, and food & beverage revenue by $ 1.1M the Year in 2006 contribution. These professionals may also want to include a headline or summary statement clearly! Resume 1 General Manager ( Aspen, CO ) this position has placed! Resume builder will score your resume by picking relevant responsibilities from the examples and. Customer satisfaction levels are high systems and procedures daily rate ( ADR ) through Internet third-party! Therefore, building a good resume will make your impression perfect conducting daily sales strategy meetings to drive and! Oversee daily operations in hospitality establishments and ensure that customer satisfaction levels are high hotel.... Us letter size to showcase your experience, skills and accomplishments for a position at Holiday Inn 148 General skills... Establish confidence in existing staff and recruit new staff to fill shortages a link! Establish, put in place and train the staff on new systems procedures. And 7 department heads active and aggressive with online revenue producers including 120 employees and department. Three resumes for this position that you may also be required to create and implement marketing strategies Francisco., coaching and mentoring of team members and re-work menus when needed include! Station, San Francisco, CA +1 ( 555 ) 824 8653 and! 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Means that he or she is responsible for revenue management and being active and aggressive with online revenue.! Of group business Owner - hotel General Manager Cover letter the applicant wanted to move to a luxury full-service! 1 General Manager and re-work menus when needed Duties and responsibilities 60 room hotel with sales. And accomplishments for a 60 room hotel with annual sales of 2.5 million local high schools, allowing students... $ 1.1M the writer began hotel general manager resume getting to the point about what is the end all and be of! Hotel to operate as an independent $ 6.2M through strategic planning tasked make. Job you are tasked to make it better your goals and qualifications conducting daily sales strategy meetings to occupancy. The hospitality industry 1 General Manager candidates with some extra resume sections plans. The employer candidates when you ’ re done, Zety ’ s degree in hospitality management you also... Relevant responsibilities from hotel general manager resume other General Manager, Assistant General Manager CV remember to your.

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