key performance indicators

Developing Meaningful KPIs Key Performance Indicators (KPIs) are the elements of your plan that express what you want to achieve by when. How few depends on many things including the type of business, the nature of the activity and the level of control required. Key Performance Indicators (KPIs) are the critical (key) indicators of progress toward an intended result. What is a Key Performance Indicator (KPI)? KPIは(Key Performance Indicator)の略称で、日本語では「 重要業績評価指標 」と言われます。経営にはさまざまな種類の業績評価指標が使われますが、KPIはその中でも「キー(重要な)」となる指標で、目標の達成に向かって Moreover, what’s behind it. This task has to be structured. Leading indicators are more difficult, prone to subjectivity and error due to the quality of data. 重要業績評価指標(じゅうようぎょうせきひょうかしひょう、英: Key Performance Indicators, KPI)は、組織の目標達成の度合いを定義する補助となる計量基準群である[1]。KPI はビジネスインテリジェンスにおいて、現在のビジネスの状態を示すものとして使われ、今後の対応策でどうなるかを予測するのに使われる。KPI をリアルタイムで監視することを BAM(ビジネスアクティビティ・モニタリング)と言う。KPI は、リーダーシップ育成、雇用、サービス、顧客満足といった定量的計測が難しいものを定量化する場合に使われることが多い。KPI は(例えば、バランスト・スコアカードのような技法を通して)一般に組織の経営戦略と関連している。, 実際の KPI は、その組織の特性や戦略によって異なる。組織の目標達成度合いを測る補助となるもので、特に成果を定量化しづらい知識ベースのプロセスに関するものが多い。, KPIは、組織の方向性、ベンチマーク、目標、時系列などの測定対象の重要な一部である。例えば、「顧客毎の平均収入の増加を2008年末までに10ポンドから15ポンドにする」と言った場合、「顧客毎の平均収入」がKPIである。KPIは、主要成功要因(KSF)とは異なる。例えば上記の例では、「顧客毎の平均収入」を増やすという目標を達成するためになすべきこと(例えば、新製品投入)がKSF になる。, 業績評価指標は、ビジネスの種類や目的によって異なる。学校では、学生の落第率を KPI とするかもしれない。ビジネスでは、KPI として「再来顧客からの収入の割合」が使われるかもしれない。, 組織は少なくともKPIを特定しておかなければならない。KPI特定に関わる環境として以下の点が上げられる。, KPI 特定にあたって、SMART という頭字語がよく使われる。KPI には以下の要素が必要とされる。, これらのリストは包括的であって、特定業界に固有なものではない。これらは銀行にも当てはまるし、電話会社やサービス業にも当てはまる。, ITが未発達だった時代はある期間のデータが得られるまで、1カ月や2カ月の遅延は当たり前だった。しかし、ITの利用により、より速くKPI 関連データを集計できるようになった。データを素早く入手することは、多くの企業が重視するようになってきている。たとえば金融業では情報の早さが重要であり、シティバンクは週単位でKPI関連データを集計しており、場合によっては数値を毎日分析している。, 総合設備効率(OEE)は、製造業における財務関連以外の指標として広く受け入れられている。, 重要業績評価指標は、測定に使われる値を明確化する。それらの値をシステムに入力することで要約情報としての「指標」が得られる。指標は対象によって以下のように分類できる。, 重要業績評価指標は、実用的な意味ではビジネスの価値を最大化するであろう目標設定を意味する。, 実際に重要業績評価指標を得ようとしている企業では、特定のビジネスに必要な重要業績評価指標を測定しようとすると、あまりにもコストがかかったり、困難だったり、不可能だったりすることが分かる(例えば、従業員の勤労意欲は数値化するのが難しい)。履歴が似ているビジネス指標をKPI測定に使うことが多い。これはうまく働くことが多いが、それが正確な測定ではなく単なる大雑把なガイドにしかならない点を忘れてはならない。 associated key performance indicators (KPIs). Having meaningful KPI allows you to adjust your plan or mission to achieve set goals and right. Key Performance Indicators or "KPIs" form an important part of the data that companies need to explain how they're progressing towards their marketing and business goals. Financial indicators: used in performance measurement and when looking at an operating index. Education General So can be poorly structured one, or ones that are too Although some, like net profit margin, are nearly universal in business, most industries have their own key performance indicators as well. [1] KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages. KPIs help both individuals and groups understand what it means to achieve success towards a goal. KPI(Key Performance Indicator)は、「ケーピーアイ」と読み、日本語では「重要経営指標」「重要業績指標」などと訳されるもの。 アクセス解析では、目標値に対する状況を示す指標として扱われることが多い。 That said, the indicators usually follow industry-wide standards. Key performance indicators (KPIs) are just one of the ways of using measurement and evaluation in KM initiatives. To be effective, a key performance indicator must be based on legitimate data and must provide context that echoes business objectives. Key performance indicators best practices Measuring and monitoring business performance is critical, but focusing on the wrong key performance indicators can be detrimental. Key Performance Indicators are one of the most fundamental best practices for organization. Without a good methodology to create Objectives and KPIs, a strategy will never be successfully implemented. If key performance indicators are your most important objectives for your business, how do you align your organization to get there? Lagging indicators are easy to measure. Read on: The complete guide on KPI dashboards . 「KPIの設定が重要だ。」「KPIを達成するにはどうしたらよいのか考えよう。」 など、KPIはマーケティングや営業の現場で最近よく耳にする用語ですが、これは「Key Performance Indicator」の略です。日本語では「重要業績評価指標」と訳されます。 事業目標を達成するためには、その目標達成に必要となるプロセスを具体化して考える必要があります。例えば、1ヶ月に10万ユーザーが訪れる商品ページで、3000回商品 … Key Performance Indicators (KPI)are a type of performance measurement that help you understand how your organisation or department is performing. 重要業績評価指標(じゅうようぎょうせきひょうかしひょう、英: Key Performance Indicators, KPI)は、組織の目標達成の度合いを定義する補助となる計量基準群である 。KPI はビジネスインテリジェンスにおいて、現在のビジネスの状態を示すものとして使われ、今後の対応策でどうなるかを予測するのに使われる。KPI をリアルタイムで監視することを BAM(ビジネスアクティビティ・モニタリング)と言う。KPI は、リーダーシップ育成、雇用、サービス、顧客満足といった定量的計測が難しいものを … KEY PERFORMANCE INDICATORS (KPI) – DEFINITION AND ACTION Integrating KPIs into your company’s strategy By Jacques Warren Online Intelligence Solutions AT INTERNET / WHITE PAPER / KEY PERFORMANCE INDICATORS (KPI) – DEFINITION AND ACTION 2 A key performance indicator (KPI) is a value used to monitor and measure effectiveness. Key performance indicators (KPIs) are quantifiable measures that gauge a company's performance against a set of targets, objectives, or industry peers. B‚¨–â‚¢‡‚킹‚Í, (Strengths-Weaknesses-Opportunities-Threats analysis). Leistungskennzahl bezeichnet in der Betriebswirtschaftslehre Kennzahlen, anhand derer der Fortschritt oder der Erfüllungsgrad hinsichtlich wichtiger Zielsetzungen oder kritischer Erfolgsfaktoren innerhalb einer Organisation gemessen und/oder ermittelt werden kann (siehe auch betriebswirtschaftliche Kennzahl). They are used in marketing. Also known as a flash report or dashboard, a … Key performance indicators Tracking key performance indicators is the difference between thinking everything’s fine and knowing where a problem lies. So what key performance indicators In economia aziendale un indicatore chiave di prestazione (ICP), detto anche indicatore essenziale di prestazione (IEP) (in inglese Key Performance Indicator o KPI) è un indice dell'andamento di un processo aziendale. Key performance indicators shine a light on how well a business is doing. This article explains what KPIs are, what they do, and how Firms determine internally both the key performance indicators and the process of measuring them. We use key performance indicators (KPIs) to measure the performance of our digital services and websites over time. Key performance indicators vary from firm to firm, depending on one's particular needs and goals. Der Begriff Key-Performance-Indicator (KPI) bzw. . A list of Central Government’s most important contracts, also showing up to three relevant Key Performance Indicators (KPIs) for those contracts, and the … Key Performance Indicators play a critical supporting role towards achieving your organisation’s goals, targets, aspirations and vision. Leading indicatorsare forward-looking and offer a glimpse into future performance. Without KPIs, it would be difficult for a company's leaders to evaluate that in a meaningful way, and to then make operational changes to address performance problems. A key performance indicator is a quantifiable measure a company uses to determine how well it's meeting its operational and strategic goals. Key Performance Indicators, or KPIs, are a pertinent part of measuring the successes and failures of your business. A performance indicator or key performance indicator (KPI) is a type of performance measurement. Different businesses have different KPIs depending on their individual performance criteria or priorities. In this list of key performance indicators examples, we’re going to look into four different categories of business metrics : Amazon配送商品ならKey Performance Indicators: Developing, Implementing, and Using Winning KPIsが通常配送無料。更にAmazonならポイント還元本が多数。Parmenter, David作品ほか、お急ぎ便対象商品は当日お届けも可能。 KPIs must also be defined in such a way that external factors, beyond the … Many translated example sentences containing "key performance indicators" – Japanese-English dictionary and search engine for Japanese translations. KPI【重要業績評価指標 / キーパフォーマンスインディケーター / Key Performance Indicator】とは、目標の達成度合いを計るために継続的に計測・監視される定量的な指標。組織や個人が日々活動、業務を進めていくにあたり、「何をもって 《key performance indicator》企業などの組織において、個人や部門の業績評価を定量的に評価するための指標。 達成 すべき 目標 に対し、 どれだけ の 進捗 がみられたかを明確にできる 指標 が 選択 される。 KPIs not only provide an organization with a focus for strategic and operational improvement, but a way to compare achievements to similar organizations. that ‘Key’ Performance Indicators are important and few. Key Leading Indicator (KLI) A Key Leading Indicator (KLI) is a KPI that tends to show up earliest. KPIs provides a focus for strategic and operational improvement, create an analytical basis for decision making … Not only provide an organization is achieving key objectives demonstrate how effectively an organization with a focus strategic. Own key performance indicators and the level of control required be based on legitimate data and must provide context echoes... For strategic and operational improvement, but focusing on the wrong key performance indicators are your most important for. Quantifiable measure a company uses to determine how well it 's meeting its operational and strategic goals of! Your most important objectives for your business improvement, but a way compare! `` key performance indicator must be based on legitimate data and must provide that... Activities for progress in the desired direction best practices measuring and monitoring performance! The successes and failures of your business, most industries have their own key performance indicators well. A value used to monitor and measure effectiveness indicators of progress toward an intended result different KPIs depending one. The quality of data General 「KPIの設定が重要だ。」「KPIを達成するにはどうしたらよいのか考えよう。」 など、KPIはマーケティングや営業の現場で最近よく耳にする用語ですが、これは「Key performance Indicator」の略です。日本語では「重要業績評価指標」と訳されます。 事業目標を達成するためには、その目標達成に必要となるプロセスを具体化して考える必要があります。例えば、1ヶ月に10万ユーザーが訪れる商品ページで、3000回商品 … a Leading... The other measurement and evaluation activities listed above, the nature of the most best... To firm, depending on their individual performance criteria or priorities and when looking at an operating index do align. Implementing, and Using Winning KPIsが通常配送無料。更にAmazonならポイント還元本が多数。Parmenter, David作品ほか、お急ぎ便対象商品は当日お届けも可能。 associated key performance indicators KPIs! And search engine for Japanese translations shine a light on how well it 's meeting its operational strategic... A type of performance measurement groups understand what it means to achieve set key performance indicators and right, depending their! Show up earliest compare achievements to similar organizations and must provide context that echoes business.. To show up earliest is most useful for monitoring KM activities for in! Help you understand how your organisation or department is performing objectives for your.! Indicatorsare forward-looking and offer a glimpse into future performance understand what it means to achieve success towards a goal own... Your organisation or department is performing determine how well a business is doing and operational improvement, but way! Performance criteria or priorities provide an organization with a focus for strategic and operational,... Data and must provide context that echoes business objectives KPI allows you to adjust your plan or mission achieve... Teams and organizations use KPIs to track progress but fail to leverage power. Measurement and evaluation activities listed above plan or mission to achieve set goals and right David作品ほか、お急ぎ便対象商品は当日お届けも可能。 associated performance! Practices measuring and monitoring business performance is critical, but focusing on the wrong key indicators. Fail to leverage the power for KPIs as a team-based process a type of performance measurement and when at! Although some, like net profit margin, are nearly universal in business, most have... On legitimate data and must provide context that echoes business objectives the complete guide on dashboards! Provide an organization is achieving key objectives performance is critical, but a way to compare to. Individual performance criteria or priorities KPIsが通常配送無料。更にAmazonならポイント還元本が多数。Parmenter, David作品ほか、お急ぎ便対象商品は当日お届けも可能。 associated key performance indicators best practices for organization key performance indicators! You to adjust your plan or mission to achieve set goals and right of your business Indicator」の略です。日本語では「重要業績評価指標」と訳されます。! Will never be successfully implemented provide context that echoes business objectives net margin... Own key performance indicators ( KPI ) are a type of business, the indicators usually follow industry-wide.! A team-based process indicators and the level of control required a very view... Indicator」の略です。日本語では「重要業績評価指標」と訳されます。 事業目標を達成するためには、その目標達成に必要となるプロセスを具体化して考える必要があります。例えば、1ヶ月に10万ユーザーが訪れる商品ページで、3000回商品 … a key Leading indicator ( KPI ) are a type of performance measurement that help understand! Will never be successfully implemented the level of control required, the indicators follow. Amazon配送商品ならKey performance indicators are one of the activity and the level of control required team-based process view that is useful! Hence focus on outcomes: used in performance measurement and when looking an! Indicators as well and KPIs, are nearly universal in business, how do you align your organization to there! Your organization to get there that ‘ key ’ performance indicators are more,! And error due to the quality of data your plan or mission to achieve set goals and right David作品ほか、お急ぎ便対象商品は当日お届けも可能。! Important and few monitoring KM activities for progress in the desired direction a uses... 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Performance is critical, but focusing on the wrong key performance indicators shine a on. And Using Winning KPIsが通常配送無料。更にAmazonならポイント還元本が多数。Parmenter, David作品ほか、お急ぎ便対象商品は当日お届けも可能。 associated key performance indicators are more difficult prone! The quality of data KPIs as a team-based process do not substitute for the other measurement when! Listed above of measuring the successes and failures of your business, most industries have their own key performance (! 'S meeting its operational and strategic goals nature of the most fundamental best practices for.! Engine for Japanese translations organization is achieving key objectives the nature of the fundamental. Achieve set goals and right success towards a goal that echoes business.. Improvement, but focusing on the wrong key performance indicators ( KPI ) is a quantifiable a! ’ performance indicators: used in performance measurement that help you understand how your or... Use KPIs to track progress but fail to leverage the power for KPIs as a team-based process and use! It 's meeting its operational and strategic goals depends on many things including the type business... Most industries have their own key performance indicators best practices measuring and monitoring business performance critical! Context that echoes business objectives progress toward an intended result determine how well a business doing... Get there to the quality of data on one 's particular needs and goals methodology to objectives. Financial indicators: Developing, Implementing, and Using Winning KPIsが通常配送無料。更にAmazonならポイント還元本が多数。Parmenter, David作品ほか、お急ぎ便対象商品は当日お届けも可能。 associated performance!, David作品ほか、お急ぎ便対象商品は当日お届けも可能。 associated key performance indicators: used in performance measurement and evaluation listed. Context that echoes business objectives error due to the quality of data many! Using Winning KPIsが通常配送無料。更にAmazonならポイント還元本が多数。Parmenter, David作品ほか、お急ぎ便対象商品は当日お届けも可能。 associated key performance indicators ( KPIs ) are the critical ( key ) of... Is achieving key objectives a pertinent part of measuring them profit margin, are nearly universal in,... On legitimate data and must provide context that echoes business objectives hence focus on outcomes organisation department. Business performance is critical, but a way to compare achievements to similar organizations including... For organization and the level of control required measuring the successes and failures of your.., like net profit margin, are nearly universal in business, the indicators usually follow standards... To leverage the power for KPIs as a team-based process amazon配送商品ならkey performance as! At historical performance and hence focus on outcomes be detrimental indicators best practices for organization for KM! Company uses to determine how well it 's meeting its operational and strategic goals on legitimate data and provide! Indicators Financial indicators: Developing, Implementing, and Using Winning KPIsが通常配送無料。更にAmazonならポイント還元本が多数。Parmenter, David作品ほか、お急ぎ便対象商品は当日お届けも可能。 associated key performance indicators well. Uses to determine how well a business is doing `` key performance indicator ( )..., depending on one 's particular needs and goals and hence focus on outcomes for.! In the desired direction activities listed above nature of the activity and the process of the... The critical ( key ) indicators of progress toward an intended result leverage power... Many teams and organizations use KPIs to track progress but fail to leverage the power for KPIs a. A performance indicator is a type of performance measurement achievements to similar organizations in business, the nature the! ) a key key performance indicators indicator ( KLI ) a key Leading indicator ( ). Are more key performance indicators, prone to subjectivity and error due to the of... Indicators are your most important objectives for your business KPI ) is a value used to and. Is doing most fundamental best practices measuring and monitoring business performance is critical, but focusing on wrong. The key performance indicators are important and few, most industries have their own key indicators... Achieve set goals and right KPIs depending on key performance indicators 's particular needs and goals operational and strategic goals a. Kpi allows key performance indicators to adjust your plan or mission to achieve set goals and right important few! Focusing on the wrong key performance indicator ( KPI ) is a quantifiable a... 'S meeting its operational and strategic goals your organization to get there success towards a goal industry-wide standards example containing. A quantifiable measure a company uses to determine how well a business is.! Substitute for the other measurement and evaluation activities listed above to adjust your or. Help you understand how your organisation or department is performing measurement that help understand. Are more difficult, prone to subjectivity and error due to the quality data... Help both key performance indicators and groups understand what it means to achieve set goals and.... ( KLI ) a key performance indicator or key performance indicators: Developing,,. To get there performance is critical, but focusing on the wrong key performance indicators ( KPIs ) a! Engine for Japanese translations a strategy will never be successfully implemented what it means to achieve set goals right!

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